We're Here to Help

Thank you for visiting Marketvina.

Whether you have questions about our baking cups, cupcake liners, cookie cutters, disposable baking supplies, bakery packaging products, or an existing order, our customer support team is here to assist you.

We aim to provide clear information, responsive service, and helpful assistance throughout your shopping experience.

How Can We Help?

Product Information

Need more details about a product? Contact us with questions about available sizes, materials, colors, package quantities, product features, intended uses, care instructions, or other specifications.

Our team can help you better understand our baking supplies and accessories before making a purchase.

Orders & Payments

If you have questions about placing an order, payment confirmation, order modifications, cancellations, or your order status, please contact our support team.

Including your order number and the email address used at checkout will help us locate your purchase.

Shipping & Delivery

For questions about shipping destinations, delivery arrangements, shipping costs, estimated delivery times, or tracking information, please reach out to us.

Our standard shipping rates are:

Orders from $0.00 to $49.98 USD: $6.99 USD Standard Shipping.

Orders of $49.99 USD or more: Free Standard Shipping.

Orders are generally processed within 1–3 business days, followed by an estimated 3–5 business days for standard shipping transit.

You can also review our Shipping Policy for additional details.

Returns & Refunds

If you need assistance with a return, exchange, refund, damaged product, missing components, or an incorrect order, please contact us by email with your order number and a description of the issue.

Relevant photographs may help us review concerns involving damaged baking supplies, packaging materials, or incorrect product quantities.

Eligible return requests may be submitted within 30 days of delivery, subject to our Return & Refund Policy.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval.

Please refer to our Return & Refund Policy for applicable conditions and procedures.

Customer Support

Email: [email protected]

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Response Time: We aim to respond within 1–2 business days, excluding weekends and public holidays.

You can contact us by email at any time. Our team will review inquiries during our regular support hours.

Company Information

Store Name: Marketvina

Website: https://marketvina.com

Legal Company Name: Guangzhou Hongying E-Commerce Co., Ltd.

Registered Business Address:

Room 101, No. 134, Dongyuan South Street, Shawan Subdistrict, Panyu District, Guangzhou, Guangdong Province, China

Postal Code: 511400

Please note that the address above is our registered business address and may not be the designated return address.

For product returns, please contact our customer support team first to obtain the applicable return address and instructions.

Thank you for choosing Marketvina. We appreciate your interest in our baking cups, cookie cutters, disposable baking supplies, and bakery packaging products, and look forward to assisting you.