Shipping policy
Marketvina is operated by Guangzhou Hongying E-Commerce Co., Ltd., located at Room 101, No. 134, Dongyuan South Street, Shawan Subdistrict, Panyu District, Guangzhou, Guangdong Province, China.
We are committed to providing clear shipping information and reliable delivery services for orders placed through https://marketvina.com.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are generally processed Monday through Friday, excluding public holidays.
Processing may take longer during promotional periods, high order volumes, inventory verification, or unexpected circumstances.
Baking cups, cookie cutters, paper liners, disposable baking supplies, and bakery packaging products are packed with reasonable care to help prevent damage during transportation.
Once an order is shipped, a confirmation email with tracking information will be sent when available.
Order processing time does not include shipping transit time.
2. Shipping and Delivery Times
Our estimated shipping timeframes are:
Order Processing: 1–3 business days.
Standard Shipping Transit: 3–5 business days.
Estimated Total Delivery Time: 4–8 business days.
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Delivery times are estimates rather than guaranteed arrival dates.
Actual delivery may vary due to destination, carrier operations, customs procedures, holidays, weather conditions, or circumstances beyond our reasonable control.
3. Shipping Fees
Our standard shipping rates are based on the order subtotal.
Orders from $0.00 to $49.98 USD: $6.99 USD Standard Shipping.
Orders of $49.99 USD or more: Free Standard Shipping.
All shipping charges are displayed in United States Dollars (USD).
Free Standard Shipping applies to eligible orders with a subtotal of $49.99 USD or more.
Applicable shipping fees and taxes will be displayed during checkout before payment confirmation.
These rates apply to destinations eligible for the corresponding shipping options.
4. Shipping Destinations
We ship to destinations supported by our checkout system.
Shipping availability may vary depending on delivery location, package dimensions, product characteristics, carrier restrictions, and applicable shipping regulations.
Some destinations may not qualify for certain delivery services.
If an order cannot be delivered to the selected destination, we will contact the customer to arrange an appropriate resolution, including a refund when necessary.
Customers should confirm shipping availability and delivery information before completing their purchases.
5. Order Tracking
When an order is dispatched, tracking information will be provided by email when available.
Tracking updates may take additional time to appear after the shipping carrier receives the package.
Customers may monitor shipment progress through the carrier using the provided tracking information.
If tracking information is unavailable or a delivery concern arises, please contact [email protected] with your order number.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details, including the recipient's name, address, postal code, and telephone number.
If you notice an error, contact [email protected] as soon as possible.
We will make reasonable efforts to correct shipping information before dispatch.
Address modifications may not be possible after shipment.
If an order is returned because of incorrect information provided by the customer, additional redelivery charges may apply where legally permitted and appropriately communicated.
If the error results from our fulfillment process, we will arrange an appropriate resolution without imposing additional shipping charges on the customer.
7. Delayed or Lost Packages
Shipping delays may occasionally occur because of carrier operations, customs inspections, adverse weather, public holidays, or other unexpected circumstances.
If an order does not arrive within the estimated delivery period, please contact our customer support team.
We will review tracking information and assist with investigating the shipment.
For confirmed packages lost in transit, we will provide an appropriate replacement or refund in accordance with applicable consumer protection laws.
Customers will not be charged additional shipping fees for replacement shipments required because of a confirmed loss for which Marketvina is responsible.
8. Damaged or Incorrect Deliveries
Please inspect your order upon delivery.
If baking cups, paper liners, cookie cutters, disposable baking supplies, or bakery packaging products arrive damaged, defective, incomplete, or different from the items ordered, contact [email protected] as soon as reasonably possible.
Please include your order number, a description of the issue, and clear photographs of the product and packaging where available.
We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.
When a return is required because of confirmed shipping damage, a product defect, or an error on our part, Marketvina will cover reasonable return shipping costs.
9. Multiple Shipments
Orders containing multiple products may be shipped in separate packages depending on product availability, dimensions, and packaging requirements.
Baking tools, paper products, and packaging supplies may be packed separately when necessary to help prevent damage during transportation.
As a result, items from the same order may arrive at different times.
Separate tracking details will be provided when available.
Customers will not incur additional shipping charges solely because we divide an order into multiple shipments.
10. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other government-imposed charges.
Any charges collected during checkout will be included in the order total.
Additional charges not collected at checkout may be the customer's responsibility where permitted by applicable law and appropriately disclosed before purchase.
Customers should review applicable import requirements when placing international orders.
Nothing in this section overrides mandatory consumer protection requirements concerning delivery charges or tax disclosures.
11. Returns and Refunds
Eligible return requests may be submitted within 30 days of delivery.
For returns requested for personal reasons, customers are generally responsible for return shipping costs.
For damaged, defective, or incorrectly supplied products, we will provide an appropriate resolution.
Where a return is required because of a confirmed defect or an error on our part, Marketvina will cover reasonable return shipping costs.
Approved refunds are generally issued to the original payment method within 5–10 business days after approval.
For complete return eligibility requirements and refund procedures, please review our Return & Refund Policy.
For shipping questions, tracking assistance, or delivery concerns, please email [email protected] with your order number and a brief description of the issue.