Contact information
At Marketvina, we are committed to providing helpful, responsive, and reliable customer support. Whether you have questions about our baking cups, cupcake liners, cookie cutters, disposable baking supplies, and bakery packaging products, need assistance with an order, or would like information about shipping, returns, or refunds, our customer service team is here to help.
Customer Support
Brand Name: Marketvina
Website: https://marketvina.com
Customer Support Email: [email protected]
Legal Company Name: Guangzhou Hongying E-Commerce Co., Ltd.
Registered Business Address:
Room 101, No. 134, Dongyuan South Street, Shawan Subdistrict, Panyu District, Guangzhou, Guangdong Province, China
Postal Code: 511483
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
How We Can Help
Our customer support team can assist you with product information, dimensions, materials, package quantities, available variations, intended uses, order inquiries, shipping and delivery updates, returns, refunds, exchanges, and other shopping-related concerns.
If you have questions about the specifications, temperature limitations, compatibility, or intended use of a baking product, we recommend contacting us before placing your order.
For order-related inquiries, please include your order number and a brief description of your request so that we can assist you efficiently.
Order Assistance
If you have questions about an existing order, please contact our customer support team using the email address provided above.
To help us locate your order, please include your order number, the email address used during checkout, and a brief explanation of your concern.
Our team can assist with order confirmations, payment status, available tracking information, delivery inquiries, and eligible order modifications or cancellations.
Please do not send payment card numbers, passwords, or other sensitive financial information by email.
Returns and Refunds
If you need to request a return, exchange, or refund, please contact us before sending any products back.
We accept eligible return requests within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
Our team will review your request and provide appropriate return instructions, including the designated return address where applicable.
For damaged, defective, incomplete, or incorrectly supplied products, please provide your order number, a description of the issue, and photographs where available.
Please do not return products to an address that has not been confirmed by our customer support team.
Our registered business address is not necessarily our designated return address.
For additional information about return eligibility, shipping costs, exchanges, and refund processing, please review our Return & Refund Policy.
Get in Touch
For questions, concerns, or assistance with your shopping experience, please contact us at [email protected].
You may also use the contact form on our website, where available, to submit an inquiry.
Our customer service team will review your request and respond during our published support hours.
We appreciate your interest in Marketvina and look forward to assisting you.