Refund policy
Marketvina is operated by Guangzhou Hongying E-Commerce Co., Ltd., located at Room 101, No. 134, Dongyuan South Street, Shawan Subdistrict, Panyu District, Guangzhou, Guangdong Province, China. We are committed to providing a transparent and reliable shopping experience.
This policy explains the return conditions, refund procedures, exchanges, cancellations, and shipping responsibilities for purchases made through https://marketvina.com.
1. Return Eligibility
We accept eligible return requests within 30 days of delivery.
To qualify for a return requested for personal reasons, products must be unused, unaltered, and in their original condition, with all original accessories and components included. Products should be returned in their original packaging where possible or in suitable protective packaging.
Proof of purchase, such as an order number or order confirmation, is required.
Items damaged through misuse, improper handling, unauthorized modifications, or normal wear and tear may not qualify for discretionary returns.
These conditions do not restrict applicable statutory rights concerning defective, damaged, or incorrectly supplied products.
2. How to Request a Return
To request a return, email [email protected] within 30 days of delivery.
Please include your order number, the product name, a brief explanation of your return request, and relevant photographs where appropriate.
Our customer support team will review your request and provide return instructions, including the designated return address and any applicable packaging requirements.
Please contact us before sending any items back. The designated return address may differ from our registered business address.
3. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at [email protected].
For baking cups, cookie cutters, disposable baking supplies, and bakery packaging, relevant issues may include damaged packaging, missing components, incorrect sizes, incorrect quantities, manufacturing defects, or products that do not match their descriptions.
Following our review, we may arrange a replacement, provide missing components, issue an appropriate refund, or authorize a return.
When a return is required due to a confirmed manufacturing defect, shipping damage, or an error on our part, Marketvina will cover reasonable return shipping costs.
Your rights under applicable consumer protection laws remain unaffected.
4. Returns for Personal Reasons
If you change your mind, select the wrong product, or no longer require an item, you may request a return within 30 days of delivery.
For returns unrelated to defects, shipping damage, or errors on our part, customers are responsible for return shipping expenses.
Original delivery charges are generally non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service and packaging all items securely to prevent damage during return transportation.
Return shipping costs may vary according to the carrier, destination, package size, and weight.
5. Baking Supplies and Packaging Returns
Marketvina offers baking cups, cupcake liners, cookie cutters, disposable baking supplies, and bakery packaging products.
For discretionary returns, products must remain unused, clean, unaltered, and in their original condition.
Baking cups, paper liners, disposable packaging, and other products intended for food-related use should remain unopened and in their original packaging where applicable.
Items that have been used, exposed to food, damaged, or altered after delivery may not qualify for discretionary returns where permitted by applicable law.
Cookie cutters and reusable baking accessories should be returned with all original components and without damage caused by improper handling or use.
If an item arrives defective, damaged, incomplete, or incorrectly supplied, we will provide an appropriate resolution in accordance with this policy and applicable law.
6. Non-Returnable Items
Certain items may not qualify for discretionary returns, including personalized or custom-made products, gift cards where offered and legally permitted, and products damaged through improper use or unauthorized modifications.
Products subject to legally permitted hygiene or safety restrictions may also be excluded where such restrictions were appropriately disclosed before purchase.
Any additional product-specific return restrictions will be stated on the applicable product page.
These exclusions do not affect statutory consumer rights regarding defective or incorrectly supplied goods.
7. Refund Processing
Once an eligible returned product is received and inspected, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method within 5–10 business days after approval.
The time required for funds to appear in your account may depend on your bank, card issuer, or payment provider.
If more than 15 business days have passed since your refund was approved, please contact [email protected].
Refunds for successfully canceled orders, confirmed lost shipments, or cases where a physical return is unnecessary may be processed without receiving a returned item.
Where applicable law requires a different refund procedure or timeframe, those requirements will apply.
8. Exchanges
If you wish to exchange an eligible product for another available size, style, quantity, or variation, please contact our customer support team.
Exchanges depend on product availability and applicable return conditions.
If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.
Customers may be responsible for return shipping costs when requesting exchanges for personal reasons.
For defective, damaged, or incorrectly supplied products, we will arrange an appropriate resolution in accordance with applicable consumer protection laws.
9. Order Cancellations
If you need to cancel or modify an order, please contact [email protected] as soon as possible.
We will make reasonable efforts to accommodate requests before the order has been dispatched.
Once an order enters the shipping process, cancellation or modification may no longer be possible.
If an order is successfully canceled before shipment, any payment collected will be refunded to the original payment method.
Once delivered, eligible products may be returned according to this policy.
Applicable statutory cancellation rights remain unaffected.
10. Lost or Missing Packages
If your order has not arrived within the estimated delivery period stated in our Shipping Policy, please contact our customer support team.
We will review available tracking information and, where necessary, investigate the shipment with the carrier.
If a package is confirmed lost in transit, we will arrange an appropriate replacement shipment or refund.
Customers will not be charged additional shipping fees for replacement shipments required because of a confirmed loss in transit for which Marketvina is responsible.
If tracking information indicates delivery but you cannot locate the package, please contact us so we can help review the circumstances.
11. Return Shipping and Original Delivery Fees
Our standard shipping charges are:
Orders from $0.00 to $49.98 USD: $6.99 USD Standard Shipping.
Orders of $49.99 USD or more: Free Standard Shipping.
The estimated standard shipping transit time is 3–5 business days, excluding order processing time.
Shipping charges are displayed during checkout and are separate from return shipping expenses.
For discretionary returns, customers are generally responsible for return shipping costs.
For confirmed defective, damaged, or incorrectly supplied products, Marketvina will cover reasonable return shipping costs when a return is required.
Original delivery fees are generally non-refundable for discretionary returns unless applicable law requires otherwise.
Please contact [email protected] before arranging a return shipment.
For further information regarding order processing, delivery destinations, and estimated shipping times, please review our Shipping Policy.
Nothing in this policy limits consumer rights that cannot lawfully be excluded under applicable law.